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What do I bring on admission?

ReceptionOn the day of admission, you will be seen by one of the Hospice doctors and you will meet the nursing team who will take care of you and your family during your stay.  Please bring any medication or dressings you are currently using and any letters or documentation concerning current treatments or appointments. Limited laundry facilities are available, please ask for details.

How is the medical care organised?

The medical team consists of five local G.P.s with a particular interest and experience in palliative care. One of these doctors visits each day to monitor your progress and to address any problems or concerns you may have.  All personal details and treatments are confidential.  Nursing care is provided by a team of specialist nurses who are assisted by experienced healthcare workers. The In Patient Unit is nurse led so you can feel free to ask them about anything you are concerned about or do not understand.

What are the visiting times?

To aid patient safety and comfort, the ward is closed between the hours of 10am to 11am and 2pm to 3pm.  Visitors should not visit between these times, unless requested to do so by a member of staff.  Immediate family members are welcome to visit at other times.  Where possible It would be helpful if extended family and friends visit between 3pm and 8pm, with no more than four visitors per room.  Please consult the Nursing Staff before bringing children under the age of five into the Hospice.  Further information can be found in our Guide to Visiting, which is available in the bedrooms or at reception.

Can I make and receive telephone calls?

All the bedrooms have a telephone to receive incoming calls only.  Mobiles should be switched off inside the Hospice building, but can be used outside the main entrance.

What is the policy on Smoking?

Smoking is not permitted in the building or grounds of the Hospice or on the site of the Retford Hospital

What do I do if I have a complaint?

All complaints will be dealt with according to the NHS Complaints Procedure.  A copy of the policy is available on request.  If you have a complaint regarding any aspect of the Hospice service, please discuss this with a member of the nursing staff.  If your complaint cannot be resolved, the matter will be referred to the Hospice Senior Nurse (Palliative Care).

The Care Standards Commission,
Edgeley House,
Tottle Road,
Riverside Business Park,
Nottingham NG2 1RTTel: 0115 934 0900

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