Privacy Notice
Security of information
Bassetlaw Hospice (The Hospice of the Good Shepherd CIO), registered Chaity 1213459 will store personal information you share with us safely. We will only use this information as stated and in ways that you can reasonably expect us to do so.
Why do we collect information about you?
To make sure you get the best care your team of health and care staff caring for you keep records about your health and any care or treatment you may receive from the NHS and Social Care, including Bassetlaw Hospice. These records help to make sure that you receive the best possible care. These may be written down in your paper records or held on a computer. They may include:
- Basic details about you such as name, address, date of birth, next of kin, etc.
- Contact we have had with you such as appointments or clinic visits,
- Notes and reports about your health, treatment and care,
- Results of tests,
- Relevant information from people who care for you and know you well such as health professionals and relatives.
We may also ask for emergency contact details and health information if you are volunteering with us or taking part in a high risk event or we use data involved in your interaction with our social media pages
How your personal information is used
Your records are used to manage and deliver the care you receive to make sure that:
- All health and social care members of staff involved in your care have correct and up to date information, to look at your health and decide on the right care for you,
- Health and care staff have the information they need to be able to look at and improve the quality and type of care you receive,
- Your concerns and worries can be properly investigated if a complaint is raised,
- The right information is available if you see another care provider, or are referred to a specialist or another part of the NHS and Social Care.
We may also use data you provide us with, but not limited to, in order to:
Administer your donation and gift aid payments Keep in touch with you about fund raising events Keep in touch with you about the service we provide Support your volunteer activities with the Charity Support your application to work for the Charity Enable us to contact you
Who do we share personal information with?
Everyone, but not limited to, working within the NHS and Social Care (within your local authority/council) who has a legal duty to keep health and social care information confidential. Similarly, anyone who receives health and care information from us has a legal duty concerning your confidentiality. Your health and social care data will only be accessible to staff who are involved in your direct care but and will only be within partner organisations that are also involved in your direct care such as:
Other NHS Trusts and hospitals that are involved in your care
- General Practitioners (GPs),
- Ambulance Services,
- NHS111
- Adults’ and children’s social care services.
- Social care services in the City and County Councils
You may also be receiving care from other sectors as well as the NHS. Therefore, we may need to share information to other agencies about you, so we can all work together for your benefit. We will only do this if they have a legitimate need. These agencies include, but not limited too:
- Hospices
- Social Care Services.
- Education Services.
- Local Authorities.
- Voluntary and private sector providers working with the NHS.
- General Medical Council
Nottingham and Nottinghamshire Ecosystems Platform and Notts Care Record
Bassetlaw Hospice is connected to The Notts Care Record which is the shared care record for Nottingham and Nottinghamshire https://digitalnotts.nhs.uk/notts-care-record/ . The Notts Care Record is a shared system that allows healthcare staff within the Nottingham and Nottinghamshire health and social care community to appropriately access the most up-to-date and correct information about patients involved in their care, to deliver the best possible care.
If you would like any further information, or would like to discuss this further, please contact us using the details provided below.
The Notts Care Record is sub-processed by Interweave: https://www.interweavedigital.com/
Disclosure of information
You have the right to object to how and with whom we share the information that is within your records that could identify you. This will be noted within your records so that all staff involved with your care and treatment are aware of your decision. By choosing this option, it may mean that the delivery of your care or treatment is more difficult. You can also change your mind at any time about your decision.
How you can access your records
The Data Protection legislation gives you a right to access the information we hold about you in our records. We will provide your information that you are entitled to within a calendar month once you have provided
- adequate supporting information to enable us to verify your identity and locate your records,
- An indication of what information you are requesting, to enable us to locate it in an efficient manner.
Bassetlaw Hospice is only the data controller for their data within the Notts Care Record. If you wish to access the data that other organisations have put in it then you will need to contact their Information Governance team and request it.
You as an individual have the right to have erased any records that have been inaccurately added to your medical records, personal records or other computerised system. If you think any information is inaccurate or incorrect, please reach us by contacting the details below.
Ultimately, if you are unhappy with the way we have handled your information you have the right to make a complaint to us or to the Information Commissioner’s Office (the ICO).
Retention
The retention period for medical records once you have been discharged from care is eight years. Once this period is up your records will then be destroyed within the guidelines set out by the Data Protection legislation. There are some exemptions to this, such as maternity and child’s records; these will be kept for 25 years.
Data Controller
The Data Controller responsible for keeping your information confidential is:
Bonney Ciesla
The Hospice of the Good Shepherd CIO (Bassetlaw Hospice)
Cedar House
North Road
Retford
Nottinghamshire
DN22 7XF
Telephone: 01777 200060
The Data Protection Officer can be contacted: Bonney@bassetlawhospice.org
Freedom of Information
The Freedom of information Act 2000 provides any person with the right to obtain information held by us subject to exemptions.