Table of Contents
- What do I bring on admission?
- How is the medical care organised?
- What are the visiting times?
- Can I make and receive telephone calls?
- What is the policy
on Smoking?
- What do I do if I have a complaint?
On the day of admission, you will be
seen by one of the Hospice doctors and you will meet the nursing
team who will take care of you and your family during your
stay.Please bring any medication or dressings you are currently
using and any letters or documentation concerning current treatments
or appointments.
The medical team consists of five
local G.P.s with a particular interest and experience in palliative
care. One of these doctors visits each day to monitor your progress
and to address and problems or concerns you may have. All personal
details and treatments are confidential. Nursing care is provided by
a team of specialist nurses who are assisted by experienced
healthcare workers. The In Patient Unit is nurse led so you can feel
free to ask them about anything you are concerned about or do not
understand.
There is no restriction on visiting
times for immediate family. It would be helpful if extended family
and friends visit between 2 pm and 8 pm, with no more than four
visitors per room. Please consult the Nursing Staff before bringing
children under the age of five, into the Hospice. Further
information can be found in our Guide to Visiting, which is
available in the bedrooms or at reception.
All the bedrooms have a telephone to
receive incoming calls only. Mobiles should be switched off inside
the Hospice building, but can be used outside the main entrance.
Smoking is not permitted in the
building or grounds of the Hospice or on the site of the Retford
Hospital
All complaints will be dealt with
according to the NHS Complaints Procedure. A copy of the policy is
available on request. If you have a complaint regarding any aspect
of the Hospice service, please discuss this with a member of the
nursing staff. If your complaint cannot be resolved, the matter
will be referred to the Hospice Senior Nurse (Palliative Care).
The Care Standards Commission,
Edgeley House,
Tottle Road,
Riverside Business Park,
Nottingham NG2 1RT
Tel: 0115 934 0900
Copyright 2002 © Bassetlaw Hospice of the Good Shepherd. All rights
reserved.
Revised:
May 27, 2008
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